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Customer Care Excellence

1 hour 30 minutes 5 Enrolled No ratings yet Intermediate

Curriculum

What is Customer Service

What is customer service?

53s

Customer Service vs. Customer Satisfaction

2m 32s

Tracking Customer Satisfaction

0s

Stages of Customer Service

1m

The Value, Need and Implication of Excellent Service

55s

Exceeding Expectations

1m 23s

Quiz-1

0s
Stages of Customer Service

Customer Centricity

2m 38s

The Power of Rapport

2m 38s

Customer Relationships

2m 23s

Quiz-2

0s
Communicating Effectively

Communicating Effectively

3m 14s

Information management and dissemination

1m 43s

Quiz 3

0s
Type of Customers

Type of Customers

1m 24s

Challenging Situations and Managing Customer Expectations

1m 16s

Organizational Goal setting

4m 58s

Leading and Managing Customer Centric Cultures

4m 44s

Quiz 4

0s
Certification

Free

Free acess this course

Intermediate
5
1 hour 30 minutes
June 19, 2023
Certificate of completion

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